Effective Date: 14/08/2024

Welcome to Shivling.in. This Cancellation and Return Policy outlines the terms and conditions under which you may cancel or return products purchased from our website. By making a purchase, you agree to the terms set forth in this policy.

1. Cancellation Policy

1.1 Order Cancellation You may cancel your order within 24 hours of placing it. To request a cancellation:

• Contact us via email at [email protected] or through WhatsApp at 7499485057.
• Provide your order number and the reason for cancellation.

1.2 Cancellation Fees We reserve the right to charge a cancellation fee of 10% if the order is canceled after 24 hours of placement. This fee covers administrative costs and any processing fees incurred.

1.3 Non-Cancellable Orders Certain orders, including customized or special orders, may not be eligible for cancellation once processed. We will inform you of any non-cancellable items at the time of purchase.

2. Return Policy

2.1 Return Eligibility To be eligible for a return, your item must meet the following criteria:

• Be unused and in the same condition as when you received it.
• Be in its original packaging with all tags and labels attached.
• Be returned within 30 days of receiving your order.

2.2 Non-Returnable Items The following items are not eligible for return:

• Customized or personalized products
• Products that have been used or damaged after delivery
• Digital products or services

2.3 How to Initiate a Return To initiate a return:

• Contact us via email at [email protected] or through WhatsApp at 7499485057.
• Provide your order number, reason for the return, and any supporting documentation.

2.4 Return Shipping

• You will be responsible for the cost of return shipping, unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee receipt of your returned item.

2.5 Refunds

• Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment within [insert number] days.
• Please note that shipping costs are non-refundable.

2.6 Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [insert number] days of receipt. We will provide instructions for returning the item and offer a replacement or refund, including covering the cost of return shipping.

4. Contact Us

For any questions regarding cancellations or returns, please contact us:

• Email: [email protected]
• WhatsApp Number: 7499485057
• Website: Shivling.in

Thank you for shopping with Shivling.in!